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Frequently Asked Questions

Our FAQ Section

Here you will find commonly asked questions and information about our brain training app and online program. If you would like to send our staff a question or comment after reading through this section, please tap on the Contact Us in the footer at the bottom of your screen.


What are the Benefits of Fit Brains?

Fit Brains combines fun and engaging brain games with specially designed tracking tools to help users of all ages engage their memory, focus, speed of thinking, language, problem-solving, visual-spatial recognition and emotional intelligence in an entertaining fashion. Our games are integrated with a broad collection of personalization tools that adjust training based on the user's skill level. We also provide Brain Fitness Metrics that measure individual performance and progress.

And, Fit Brains is the only brain training program that includes Emotional Intelligence (EQ) training in addition to exercising cognitive skills. Emotional Intelligence is the ability to understand and manage your emotions, as well as the emotions of others.


Why should I buy Fit Brains Premium?

Fit Brains Premium offers more games and features than you can experience with the free version of Fit Brains. In fact, Fit Brains Premium gives you more games and more variety of activities than any other brain training product on the market, with a new game added every month.

Premium access to the program also allows you to seamlessly play the complete collection of games on your smartphone, tablet or computer and syncs your progress across devices, giving you the most in flexibility and convenience.


What is included in Fit Brains Premium?

A Fit Brains Premium subscription provides access to ALL brain training games - across our mobile app (iOS or Android), website, Apple Watch and Apple TV. You will have unlimited training sessions, and full access to performance tracking tools. In addition, you are able to use your subscription and sync your scores and data on any of your devices. Just sign in to the Fit Brains Network on your devices using your email and password.


How do paid Fit Brains subscriptions work?

Paid Fit Brains subscriptions provide full access to all of the features of Fit Brains Premium. Each subscription is offered for a specific length of time (Monthly, Yearly, 2 Years and Lifetime). Our monthly, yearly and 2 year subscription plans automatically renew at the beginning of a new subscription period unless your account is canceled.


How do I cancel my paid Fit Brains subscription?

Your Fit Brains subscription will automatically renew at the end of the subscription period. However, you can cancel your subscription at any time. Simply update your user account settings found under Edit Account. You can also submit a cancellation request to support@fitbrains.com.


Why should I gift a Fit Brains subscription?

Fit Brains has something to offer for everyone. Students, Professionals, Parents and Grandparents alike can all enjoy our fun brain games that will stimulate and challenge the brain!


How can I purchase Fit Brains as a gift?

With our new gift subscription options you can now easily share the gift of brain training with someone special in your life!

We offer Fit Brains gift subscriptions for three durations: 3 months, 1 year and Lifetime.

To buy a Fit Brains gift card simply go to the following page: fitbrains.com/gift and view the available options to make your purchase. Happy gifting!


How was Fit Brains Developed?

Fit Brains was created by neuroscientists and game experts and strives to make brain training accessible and affordable to all. Our games are designed to challenge different areas of your brain, but in a fun and game-like way. We are advised by Dr. Paul Nussbaum a clinical neuropsychologist and cofounder of Fit Brains. He is cited frequently by the media and national press including the NY Times, Wall Street Journal and USA Today.


How often should I play Fit Brains to improve my game performance?

We recommend you play at least one training session per day, or that you play an equivalent amount of brain training games at a time (5). If you practice daily and target your weakest areas, you will likely see the biggest improvements to your game performance, even as early as a week or two of practice. If you want to see how you are doing in each area, we recommend you look at the progress meters in the Performance Section regularly to see your overall progress as well as your strongest and weakest areas.


How does the scoring work?

The xx/800 or xx/1000 score is your performance rating for ONE of the Fit Brains Index sub-areas, such as Focus or Memory. Each area has 8-10 brain games within it, so each game contributes 100 points to the total. The rating is calculated from over 150 million brain game scores from all users from our apps and the website. The xxx/5000 is the combination of ALL 6 of your Fit Brains Index sub-areas, into one unified Fit Brains Index, which is an overall indication of your brain training performance.

Scores generally start lower and trend upwards the more a person participates in brain training, so it is likely you will increase your percentile rankings as you play the games more and improve your overall performance ranking. Most people begin in the lower percentiles in most areas, and as their performance increases, their ranking percentile does as well.


How should I interpret the score comparison?

The percentages in the Details sub-tab of the Performance Section show how you rank with people in the same age and gender bracket as yourself (if specified). Scores generally start lower and trend upwards the more a person participates in brain training, so it is likely you will increase your percentile rankings as you play the games more and improve your overall performance ranking. Most people begin in the lower percentiles in most areas, and as their performance increases, their ranking percentile does as well.

The scores are normalized from more than a 150 million brain game results, so they represent a fairly accurate assessment of performance in each age bracket. Generally people have certain areas they are initially stronger at, but with practice, all of the brain area performance rankings improve.


How can I mute the sound effects?

To disable the sound effects you hear in the games follow these steps:

  1. Start playing a game.
  2. Tap the Sound On/Off button (Speaker Icon) to toggle the sound off.

How do I unlock the Intermediate and Advanced levels?

To unlock the Intermediate level in a game, you must achieve a score of 2500 or higher in the Beginner level.

To unlock the Advanced level, you must achieve a score of 3500 or more in the Intermediate level.


How can I reset my password?

If you forget your password, please go to the Forgot Password Page. Enter your email, and a new password will be mailed to you within a few minutes. If a new password does not arrive within 5-10 minutes, check your junk/spam folders as the email might have been redirected.


What should I do if some parts of the website do not seem to work?

In order for your browser to work to it's fullest capabilities, it requires JavaScript to be enabled. See below for instructions on how to enable this:

Internet Explorer

Go to the Internet Explorer menu bar and click on:

  1. Tools -> Internet Options
  2. Click the Security tab
  3. Click the Custom Level button
  4. Make sure Active Scripting is enabled (near the bottom of the list).

Firefox

Go to the Firefox menu bar and click on:

  1. Tools -> Preferences
  2. Click the tab
  3. Make sure Enable JavaScript is checked.

Google Chrome

Click Chrome menu icon on tool bar

  1. Select Settings tab
  2. Click Show Advanced Settings
  3. Select Privacy- Content Settings
  4. Select Allow all sites to run Javascript
  5. Click Done

Safari

Select Safari from Apple system bar at top

  1. Select the Preferences tab
  2. Select the Security icon/tab
  3. Check Enable Javascript under web content
  4. Close dialog box
  5. Refresh browser