Support

Do I need to Download or Install Software?

No. You can log in and get started directly within your Web Browser. You need the free Adobe Flash Player, but over 98% of computers have it installed. However, if your computer does not have the Flash Player, the site should automatically detect it and help you to install it.

A game won't load. What can I do to fix this?

SOLUTION 1: Clearing your Cache.

If you are having trouble loading a specific game, or all of the games, try clearing your browser's temporary file cache and reloading or refreshing the games page. Once you've cleared your browser's file cache, try reloading the game by refreshing the page or clicking on the Games tab and selecting the game again.

Find your browser and computer-type below for detailed instructions:

Internet Explorer (PC):
  1. Open the "Tools" menu and choose "Internet Options".
  2. Under the "General" tab you'll see a section entitled "Browsing History". Click on the button labelled "Settings".
  3. Click on the "Check for new versions of stored pages: Every time I visit the webpage" radio button, then click OK. You'll be returned to the Internet Options panel.
  4. Under the same "Browsing History" heading, click on the button labeled "Delete". Ensure that only the "Temporary Internet Files" box is checked, then click the "Delete" button.
  5. Click OK and try playing the game again.
Firefox (Mac or PC):
  1. Go to the Tools menu and choose the "Clear Recent History" option.
  2. Open the "Time range to clear" drop-down menu and select "Everything".
  3. Press the Details button. Ensure only the "Cache" box is checked.
  4. Click "Clear Now".
AOL Explorer (PC):
  1. Go to the "Security" menu at the top of the browser window.
  2. In that menu, select the option labeled "Select Footprints to Clear".
  3. This will open up a new window with a list of Items.
  4. Find "Browser Cache" in the list, and click on the button labeled "Clear" next to it.
Safari (Mac):
  1. Open the Safari menu at the top of the screen and select "Empty Cache", or press Alt+Command+E.
  2. Click the "Empty" button.
SOLUTION 2: Install the latest version of Flash Player.

If clearing the browser cache does not solve the issue, try installing the latest version of the Flash Player found here:

http://www.adobe.com/products/flashplayer/

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